At work, I’ve spent a lot of time learning about effective processes.
For example, my first “wiki” that I tried to introduce was based on Twiki. Twiki is OK and everything, but the wiki never took off. I was the only person adding content. Everyone else kept using the old Word document with all our documentation in it–at least they could rely on that to solve their problems in an emergency.
Well, the next time I implemented a wiki, I spent a full work day moving all the old Word document content. I then hid the Word document so that no one could get to it, and I trained the principal person who wrote in the Word document on how the new wiki works. Surprise, surprise–that wiki took off.
Implementing “Getting Things Done” in my life has been my biggest process implementation. Besides organizing my life, I learned quite a bit about cost:benefit analysis for whether to make my process more complex.
In short, I think I’ve spent a lot of time subconsciously training myself about how to implement effective processes that I can rely on. I’m hoping that this skill might help if we ever implement ITIL!