I just posted my first LinkedIn question:
Familiar or know someone familiar with ITIL or ITSM in a University environment?
I’d like advice about how one might implement ITIL or ITSM best practices in a University environment. I’ve read the ITIL Service Support and Service Delivery books, and I’ve found Gartner Group articles and web sites describing how to implement ITIL and ITSM in a corporate environment. Do you have any experience or know anyone with experience implementing ITIL or ITSM best practices within an educational environment?
Now to see what the LinkedIn response is like…