It’s been a little while. I have a new job: I’m now in charge of “process management & continuous service improvement” for my department, as part of our new “planning & strategy” team. The job’s really exciting and really it’s my career goal, so now I’m trying to learn as much as I can to be effective. I’ve been reading “Business Process Change” and I have a set of the ITIL v3 books, so I want to read these carefully and create a bibliography of process improvement information. I’m trying to figure out how my blog/a blog will work into all this, as I’d really like to document what we do with process improvement and what I learn–partly because it’s so hard to find useful introductory information about actionable IT process improvement.
Well anyways–happy holidays and a festive new year to all!